Shipping & Returns
Shipping Information
All orders within the United States ship free via standard shipping.
Standard orders are processed and shipped within 1 to 3 business days. Shipments within the continental U.S. typically arrive within 1-8 business days from the date of shipment, not including Alaska and Hawaii. The estimated delivery dates shown during checkout reflect the average shipping time from Dallas, Texas, to your zip code. Please note these dates are estimated by the shipper and are not guaranteed.
Please report lost, stolen or damaged packages immediately so we can begin investigating the issue. Lost, stolen or damaged shipments must be reported within 14 days of the shipment's estimated delivery date.
If your package is refused or undeliverable at the time of delivery or marked return to sender, an undeliverable package fee of $15.00 will be assessed. Please double-check your shipping address before you place an order to avoid incurring this fee.
Return & Exchange Policy
Your satisfaction is our guarantee.
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If for any reason you are not completely satisfied with the products purchased, you may return the unused portion for exchange or refund within 30 days of purchase date.
For return instructions, please email us at info@luwahairtonic.com or call us at (214) 438-0046 (Monday – Friday, 8 AM – 4 PM CST).
When you return a product, you will receive a full refund credited to your original payment method once your return has been processed.